Can I take the shipment after opening and checking the contents inside?
As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
What's your return and refund policy?
You can raise a request to return your items with these simple steps:
1. Log into your ApniDukaan account
2. Go to My Orders
3. Click on 'Return' against the item you wish to return or exchange
4. Fill in the details and raise a return request
Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your ApniDukaan account.
What's your exchange policy?
Visit My Orders to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
How do I qualify for free shipping?
Whenever you order products of a total amount greater than Rs 999, you get free shipping on the products.
The delivery of my order is delayed. What should I do?
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.
Why can't I get some items shipped to my location?
Some sellers prefer not to ship to certain locations due to the cost involved and this is entirely at their discretion. You can check with your pincode on the product page to see any other sellers ship to your location.
What payment methods do you accept?
We accept all known payment methods like Pay on Delivery, Credit and Debit Cards, Net Banking, UPI and even gift cards.
How do I know my order has been confirmed?
An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your ApniDukaan account.
I didn’t get the Gift Card I ordered for. What should I do?
Please check your inbox and spam folder for the Gift Card.
If you don’t find the card in spite of this, you can get the card details from your Apni dukaan account. To do this,
1. Visit your Orders
2. Go to the order for the Gift Card
3. Click on resend Gift Card details
What if my order arrives damaged?
If your order arrives in a broken and damaged condition you can always place a replacement for the same if it's available. Also, you could raise a return request for your order.